Fast & Easy Spare Parts Ordering: The New Greif-Velox Customer Portal
Faster service, less downtime, full control – with its new digital spare parts catalog, Greif-Velox is transforming the after-sales experience in the packaging and filling industry. This intuitive online solution allows spare parts to be ordered quickly, safely, and directly from the machine view. Welcome to Machine Service 4.0.
Why a Digital Spare Parts Portal?
In industrial operations, every minute counts. If a machine is down, production costs rise, and deadlines are at risk. Often, maintenance is delayed by time-consuming part identification. That’s where our new customer portal for spare parts comes in:
- QR code placed directly on the machine
- Access to the machine-specific view
- Fast identification and ordering of spare parts
How Spare Parts Ordering Works with Greif-Velox
In just three steps, your parts are on their way:
- Scan the QR code – directly on the machine
- Select the correct part in the catalog
- Place your order in just a few clicks
The result: no more incorrect orders, no back-and-forth, no production downtime.
Machine Service 4.0: Digital, Simple, Efficient
The new spare parts portal is more than a digital tool – it’s real relief for maintenance and service teams. It saves time, reduces human error, and ensures the right parts arrive when and where they’re needed.
„Our customers expect not only outstanding machinery, but also smart digital services. This portal delivers just that – fast, intuitive, and efficient.“
Björn Voges, Global Marketing Manager at Greif-Velox
See It in Action
Want to see how easy it really is? This short explainer video shows the full process in less than 90 seconds: