Your troubleshooting by GREIF-VELOX
With GREIF-VELOX troubleshooting, you can be sure that your machine malfunctions are resolved quickly and competently. Our remote support teams resolve 95 percent of problems online; if a service call is necessary, we are usually with you the day after we receive the error message at the latest.
Your benefits
Production losses are minimized
The average response time of the helpdesk is less than 60 minutes.
Competent expertise
The GREIF-VELOX technical team has extensive specialist knowledge and experience, which guarantees effective and professional troubleshooting.
Uncomplicated remote support
Remote support via modem, Ethernet and VPN means that technical problems can be solved quickly and cost-effectively without the need for a technician to be on site.
Rapid mobilization
If necessary, GREIF-VELOX can mobilize technical personnel within a very short time to rectify complex faults on site and put the machines back into operation.
Troubleshooting procedure
How the troubleshooting of your machines works
Fault message
A GREIF-VELOX technician carries out an initial remote diagnosis to identify the problem and assess the extent of the fault.
Remote support
If possible, the problem is resolved immediately via remote support via modem, Ethernet or VPN in order to get the machine up and running again quickly.
Mobilization of technical personnel
If remote support is not sufficient, technical personnel are mobilized and dispatched to the customer's site. The technical team carries out a detailed diagnosis of the fault on site to determine the exact cause. Defective components are repaired or replaced. After the repair, the machine is extensively tested to ensure that all machines are functioning correctly.
Aftercare
GREIF-VELOX continues to offer support to ensure that the machine runs stably and that the customer receives immediate assistance in the event of any queries or recurring problems.
This is GREIF-VELOX: a pioneer of filling and packaging technology in 1,000 years of company history
EIR - Efficiency, innovation, reliability
are the cornerstones of our business philosophy
Reduction of operating costs
by reducing transport and logistics costs & saving cleaning and personnel costs
Optimization of production processes
by reducing downtimes, increasing production performance and data-supported process optimization
Improve security and compliance
by increasing employee and product safety
Innovation leadership in the filling, bagging and packaging industry
by integrating real-time data collection and Industry 4.0 concepts
Development of customer-specific solutions
through tailor-made adjustments based on specific customer needs, resulting in more efficient production processes
Promoting digital transformation
by using the latest digital tools and platforms for optimized and transparent production, increases productivity and reduces downtime
Maximum machine availability
through robust design principles and continuous quality controls, resulting in lower failure rates and longer life cycles of the machines
Competent customer support
through rapid technical support & comprehensive maintenance programs, resulting in minimized downtime and optimized operations
Comprehensive security standards
through ongoing training and safety checks, ensures maximum safety for personnel and production
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