Greif Velox Carsten Dietrich

WE PROVIDE

A GREAT SERVICE

More then 95% of our customers commission us to realise all their new projects. We are very proud of this figure; customers can only be retained with reliable and smooth service. Our experts are trained extensively and are specialists for bagging machines and filling plants. Our team uses the most modern technologies to reliably and efficiently master all tasks, on-time. Have a look at our service! We are looking forward to it!

Troubleshooting

Very high machine availability with:

  • Help desk: direct contact partner, immediate support
  • Special team for remote support
  • 95% of faults can be cleared with teleservice and video communication
  • Modem, ethernet, and VPN support for remote troubleshooting
  • Technical staff can be mobilised within 12 hours
  • General support with operation and maintenance issues
  • Tipps and tricks. We know what we’re talking about
  • Average reaction time after receiving your notification < 60 minutes

Spare-parts service

Range of services

  • Helpdesk: direct contact point, instant help
  • Express delivery service by direct courier
  • OEM spare and wear parts
  • Extension of service life by OEM quality
  • Spare and wear parts packages for replacements tailored to your operation
  • Support for spare and wear parts storage
  • Tips and tricks - we know what we're talking about
  • Same-day spare parts shipment, if in stock and ordered before 12 pm

SERVICING

Your production is our focus

  • Timely localization of wear points during regular inspection service
  • Installation of OEM spare parts during maintenance operations
  • Machine tests and calibrations by our specialists
  • Customized training for your employees
  • Tips and tricks - we know what we're talking about
  • Secure and smooth production through scheduled machine care