Maintenance and remote service
Benefit from our comprehensive maintenance contract for GREIF-VELOX systems: regular maintenance intervals, proactive inspection and replacement of wear parts, and fast and efficient problem solving through secure remote connections. Minimize downtime, increase system performance and save costs.
Minimize downtime
Increasing plant performance
Cost savings
Safety
System Modernizations
GREIF-VELOX implements system modernizations that increase the efficiency of your existing production systems.
We ensure the long-term availability of spare parts and enable upgrades for outdated components. Our modernization services include ergonomic workplace improvements or even the integration of systems into existing production lines.
Conversion kits for obsolete components
Integration of modern machine technologies
Adaptation to common ERP systems
Specially tailored solutions
Over ten years of consistent spare parts supply security
Troubleshooting
We will provide you with effective troubleshooting for your systems to ensure their constant availability.
The service includes a help desk for immediate support requests, dedicated remote support teams and the ability to resolve 95 percent of incidents digitally via teleservice and video communication. If necessary, technical staff can be mobilized within a very short time.
Helpdesk for direct support
Remote support via modem, Ethernet and VPN
Rapid mobilization of technical staff
Average response time under 60 minutes
Spare parts service
We maintain a comprehensive in-house spare parts service that ensures the availability and longevity of your systems.
This service provides quick access to original spare and wear parts, includes an express delivery service and specialized support to minimize your production downtime.
Direct helpdesk for immediate support
Express delivery service for quick supply of spare parts
High quality OEM replacement and wear parts
Individually tailored spare parts packages
Maintenance / Repair
Our customer service includes comprehensive maintenance and repair services so that your systems run uninterrupted and trouble-free.
Regular inspections identify wear points at an early stage, while maintenance operations with OEM spare parts ensure the longevity of your systems. We also train your employees in individually tailored learning units to ensure the smooth operation of your systems independently within your production facility.
Regular inspections
Installation of OEM spare parts
System tests and calibrations
Needs-based employee training
VeloGuard wear & tear self-test solutions
Minimize downtime by monitoring wear your devices.
With the VeloGuard self-test solutions from GREIF-VELOX, your system gains added security through continuous automatic checks for the most common causes of sytem failures.
Elimination of lengthy troubleshooting by your technical departments
Secure production times without unplanned downtime
Improved ability to schedule downtimes for component replacement
DireDirect wear & tear notifications to the system's HMI
Retrofit:
An investment that pays for itself.
Replace outdated weighing technology to prevent failures
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Wear & tear monitoring devices
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Prevent system failures by retrofitting with this key component
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Replace outdated control devices and secure production
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Up to 125,000 cycles: The new generation of sealing sleeves
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This is GREIF-VELOX: a pioneer of filling and packaging technology in 1,000 years of company history
EIR - Efficiency, innovation, reliability
are the cornerstones of our business philosophy
Reduction of operating costs
by reducing transport and logistics costs & saving cleaning and personnel costs
Optimization of production processes
by reducing downtimes, increasing production performance and data-supported process optimization
Improve security and compliance
by increasing employee and product safety
Innovation leadership in the filling and packaging industry
by integrating real-time data collection and Industry 4.0 concepts
Development of customer-specific solutions
through tailor-made adjustments based on specific customer needs, resulting in more efficient production processes
Promoting digital transformation
by using the latest digital tools and platforms for optimized and transparent production, increases productivity and reduces downtime
Maximum system availability
through robust design principles and continuous quality controls, resulting in lower failure rates and longer life cycles of the systems
Competent customer support
through rapid technical support & comprehensive maintenance programs, resulting in minimized downtime and optimized operations
Comprehensive security standards
through ongoing training and safety checks, ensures maximum safety for personnel and production
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Direct contact to GREIF-VELOX: Here you will find your contact person.
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