GREIF-VELOX customer service for systems

At GREIF-VELOX, over 95 percent of our customers value our service so much that they keep inquiring about all of their new projects from us.

This trust is reflected in our use of state-of-the-art technologies, such as digital remote maintenance systems and real-time diagnostic tools, which enable us to carry out maintenance precisely and promptly.

Our specialists specialize in filling systems and guarantee quick and reliable processing of all service requests.

GREIF-VELOX company philosophy Reliability

Maintenance and remote service

Benefit from our comprehensive maintenance contract for GREIF-VELOX systems: regular maintenance intervals, proactive inspection and replacement of wear parts, and fast and efficient problem solving through secure remote connections. Minimize downtime, increase system performance and save costs.

Minimize downtime

Increasing plant performance

Cost savings


Learn more about our maintenance agreement
GREIF-VELOX system maintenance and remote service
GREIF-VELOX system modernization

System Modernizations

GREIF-VELOX implements system modernizations that increase the efficiency of your existing production systems.

We ensure the long-term availability of spare parts and enable upgrades for outdated components. Our modernization services include ergonomic workplace improvements or even the integration of systems into existing production lines.

Conversion kits for obsolete components

Integration of modern machine technologies

Adaptation to common ERP systems

Specially tailored solutions

Over ten years of consistent spare parts supply security


We will provide you with effective troubleshooting for your systems to ensure their constant availability.

The service includes a help desk for immediate support requests, dedicated remote support teams and the ability to resolve 95 percent of incidents digitally via teleservice and video communication. If necessary, technical staff can be mobilized within twelve hours.

Helpdesk for direct support

Remote support via modem, Ethernet and VPN

Rapid mobilization of technical staff

Average response time under 60 minutes

GREIF-VELOX troubleshooting
GREIF-VELOX spare parts service

Spare parts service

We maintain a comprehensive in-house spare parts service that ensures the availability and longevity of your systems.

This service provides quick access to original spare and wear parts, includes an express delivery service and specialized support to minimize your production downtime.

Direct helpdesk for immediate support

Express delivery service for quick supply of spare parts

High quality OEM replacement and wear parts

Individually tailored spare parts packages

Maintenance / Repair

Our customer service includes comprehensive maintenance and repair services so that your systems run uninterrupted and trouble-free.

Regular inspections identify wear points at an early stage, while maintenance operations with OEM spare parts ensure the longevity of your systems. We also train your employees in individually tailored learning units to ensure the smooth operation of your systems independently within your production facility.

Regular inspections

Installation of OEM spare parts

System tests and calibrations

Needs-based employee training

GREIF-VELOX maintenance repairs


An investment that pays for itself.

Replace outdated weighing technology to prevent failures

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Wear & tear monitoring devices

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Prevent system failures by retrofitting with this key component

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Replace outdated control devices and secure production

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This is GREIF-VELOX: a pioneer of filling and packaging technology in 1,000 years of company history

EIR - Efficiency, innovation, reliability
are the cornerstones of our business philosophy

GREIF-VELOX company philosophy Efficiency

Reduction of operating costs

by reducing transport and logistics costs & saving cleaning and personnel costs

Optimization of production processes

by reducing downtimes, increasing production performance and data-supported process optimization

Improve security and compliance

by increasing employee and product safety

GREIF-VELOX company philosophy Reliability

Innovation leadership in the filling and packaging industry

by integrating real-time data collection and Industry 4.0 concepts

Development of customer-specific solutions

through tailor-made adjustments based on specific customer needs, resulting in more efficient production processes

Promoting digital transformation

by using the latest digital tools and platforms for optimized and transparent production, increases productivity and reduces downtime

GREIF-VELOX company philosophy innovation

Maximum system availability

through robust design principles and continuous quality controls, resulting in lower failure rates and longer life cycles of the systems

Competent customer support

through rapid technical support & comprehensive maintenance programs, resulting in minimized downtime and optimized operations

Comprehensive security standards

through ongoing training and safety checks, ensures maximum safety for personnel and production

Our areas of exptertise

Your contact person will be happy to help you

Managing Director & Sales

Sebastian Pohl

+49 451 5 30 30 e-mail
Sebastian Pohl Managing Director Portrait

Service & Spare parts

Carsten Dietrich

+49 451 53 03 - 213 e-mail
Carsten Dietrich Service Spare Parts Portrait

Innovation & Application

Dr. Alexander Mildner

+49 451 53 03 - 205 e-mail
Dr. Alexander Mildner Innovation Application Portrait

Human Resources

Maren Hampel

+49 451 53 03 - 209 e-mail
Maren Hampel Human Resources Portrait

Purchasing management

GREIF-VELOX-purchasing team

+49 451 53 03 - 873 e-mail
Purchasing team portrait


GREIF-VELOX-accounting team

+49 451 53 03 - 874 e-mail
Accounting team portrait