Spare parts service

Our service promise

The spare parts service from GREIF-VELOX guarantees fast access to original spare and wear parts to minimize your production downtime.

Remote connection options:
VPN to PLC, VPN to robot, video support

Contact:
service@greif-velox.com | +49 (0) 451 53 03 - 869

Your key benefits

Fast access to original spare parts is crucial for the availability and longevity of your systems. With our spare parts service, we offer you a reliable express delivery service for the spare parts you need and specialized support whenever you need it.

Direct helpdesk for immediate support:
Fast and competent assistance.

Express delivery service for fast spare parts supply:
Minimize downtimes and ensure smooth operation of the systems.

High-quality OEM spare and wear parts:
Performance and service life of the systems maximized through optimum fitting accuracy, reliability and durability of the spare parts.

Individually tailored spare parts packages:
Ensuring the availability of critical components through the targeted supply of exactly the parts required.

Your spare parts service from GREIF-VELOX

With the spare parts service from GREIF-VELOX, you can ensure that your systems are always available and remain durable. Our spare parts service includes fast access to original spare and wear parts, an express delivery service and our specialized support.

Your benefits

Minimization of downtimes

The express delivery service ensures that urgently needed spare parts are delivered quickly.

Increasing and maintaining system performance

High-quality OEM spare and wear parts offer optimum fitting accuracy, reliability and durability, maximizing the performance and service life of the systems.

Access to experts from various specialist departments

Expert advice from GREIF-VELOX experts ensures that companies can select the right spare parts and make optimum use of them.

Increased operational reliability and predictability

GREIF-VELOX guarantees a long-term supply of spare parts for at least ten years.

Spare parts service procedure

How the GREIF-VELOX spare parts service works

Needs assessment and advice

A GREIF-VELOX expert advises and helps with the selection of suitable spare parts based on the specific requirements of the system.

Quotation preparation and ordering

GREIF-VELOX prepares a detailed quotation that includes the required spare parts, costs and delivery times. The order is then placed on the basis of the confirmed quotation.

Packaging and shipping

The selected spare parts are provided from stock, checked and packed for shipment. The spare parts are sent to the customer via the express delivery service or standard shipping.

Installation and test

The spare parts supplied are installed in the system and tested for functionality to ensure that they work properly. GREIF-VELOX continues to provide support after delivery and is available for any questions or problems that may arise.

This is GREIF-VELOX: a pioneer of filling and packaging technology in 1,000 years of company history

EIR - Efficiency, innovation, reliability
are the cornerstones of our business philosophy

Efficiency

Reduction of operating costs

by reducing transport and logistics costs & saving cleaning and personnel costs

Optimization of production processes

by reducing downtimes, increasing production performance and data-supported process optimization

Improve security and compliance

by increasing employee and product safety

reliability

Innovation leadership in the filling and packaging industry

by integrating real-time data collection and Industry 4.0 concepts

Development of customer-specific solutions

through tailor-made adjustments based on specific customer needs, resulting in more efficient production processes

Promoting digital transformation

by using the latest digital tools and platforms for optimized and transparent production, increases productivity and reduces downtime

innovation

Maximum system availability

through robust design principles and continuous quality controls, resulting in lower failure rates and longer life cycles of the systems

Competent customer support

through rapid technical support & comprehensive maintenance programs, resulting in minimized downtime and optimized operations

Comprehensive security standards

through ongoing training and safety checks, ensures maximum safety for personnel and production

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Direct contact to GREIF-VELOX: Here you will find your contact person.

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