Greif Velox Carsten Dietrich

WE PROVIDE

A GREAT SERVICE

More then 95% of our customers commission us to realise all their new projects. We are very proud of this figure; customers can only be retained with reliable and smooth service. Our experts are trained extensively and are specialists for bagging machines and filling plants. Our team uses the most modern technologies to reliably and efficiently master all tasks, on-time. Have a look at our service! We are looking forward to it!

Service Hotline +49 451 5303 869

Troubleshooting

service[at]greif-velox.com

Very high machine availability with:

Help desk: direct contact partner, immediate support
Special team for remote support
95% of faults can be cleared with teleservice and video communication
Modem, ethernet, and VPN support for remote troubleshooting

Technical staff can be mobilised within 12 hours
General support with operation and maintenance issues
Tipps and tricks. We know what we’re talking about
Average reaction time after receiving your notification < 60 minutes

service hotline +49 451 5303 869

Spare-parts service

Range of services

Helpdesk: direct contact point, instant help
Express delivery service by direct courier
OEM spare and wear parts
Extension of service life by OEM quality

Spare and wear parts packages for replacements tailored to your operation
Support for spare and wear parts storage
Tips and tricks - we know what we're talking about
Same-day spare parts shipment, if in stock and ordered before 12 pm

SERVICING

Your production is our focus

Timely localization of wear points during regular inspection service
Installation of OEM spare parts during maintenance operations
Machine tests and calibrations by our specialists

Customized training for your employees
Tips and tricks - we know what we're talking about
Secure and smooth production through scheduled machine care